Premium Membership Not Showing in Your Account?

If your Premium membership isn’t reflecting in your Zomunk account, it could be due to a few reasons. Follow these steps to resolve the issue:

Check for Duplicate Accounts

Sometimes, members unintentionally create duplicate accounts by signing up with both their phone number and email. This can cause confusion with your membership status.
Try logging out of your account, then log back in using the phone number or email you originally signed up with.
If you’re unsure which method you used, try both options to see which one reflects your Premium membership.

Verify Payment Confirmation

Ensure that your payment was successfully processed. You should have received a confirmation email or message from Zomunk upon upgrading to Premium. If you didn’t receive this, check your spam or promotions folder.
If there’s no confirmation, your payment may not have gone through. In that case, try upgrading again with an alternate payment method.

Log Out and Log Back In

If duplicate accounts aren’t the issue, simply logging out and logging back in can refresh your account and display your Premium membership status.

Clear Cache or Use a Different Browser

Sometimes, old data stored in your browser can prevent updates from showing. Clear your cache and cookies, then log back into your Zomunk account. You can also try logging in from a different browser or device.

Contact Zomunk Support

If none of the above steps resolve the issue, reach out to our support team for assistance. Provide the following details for quicker resolution:
The email or phone number linked to your Zomunk account
Your payment confirmation (if available)
We’ll locate your account and ensure your Premium membership is correctly applied.

What Happens Next?

Once the issue is resolved, your Premium membership will be fully activated, giving you access to:
All curated flight deals
Exclusive mistake fares
Real-time notifications and destination alerts

Thank you for your patience as we work to resolve any issues with your account.

Updated on: 24/09/2024